Refund policy
Returns & Refunds Policy
At Waimea Body Essentials, we stand behind the quality of our handmade natural skincare. However, for health and hygiene reasons, opened or used products (creams, lotions, balms, soaps, oils, mists, etc.) are not eligible for return or refund.
Returns Window
You have 30 days from the date of delivery to request a return.
Eligible Returns
- Items must be unopened, unused, in original packaging, and in resalable condition.
- Defective, damaged, or incorrect items qualify for a full refund or replacement (including original shipping cost).
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Sale, clearance, or custom items are final sale and non-returnable.
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Email us at shop@waimeabodyessentials.com with your order number and reason for return.
- We will issue a Return Merchandise Authorization (RMA) if approved.
- Ship the item back to:
Waimea Body Essentials
Attn: Returns
65-1376 Kawaihae Road
Kamuela, HI 96743 USA - You are responsible for return shipping costs and we recommend using a trackable method.
Once we receive and inspect your return, we will process a refund to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable.
- Refunds may take 1–2 additional billing cycles to appear on your statement.
International Returns
Customers are responsible for return shipping costs and any customs fees. Refunds will be issued once we receive the returned item in its original condition.
Customers are responsible for return shipping costs and any customs fees. Refunds will be issued once we receive the returned item in its original condition.
Damaged or Defective Items
Please inspect your order immediately upon delivery. Contact us right away if the item is damaged or incorrect so that we can resolve the issue quickly.
European Union 14 day cooling off period
If your order is shipped to the European Union, you have the legal right to cancel your order within 14 days of receiving it, for any reason. The item must be returned in its original, unused condition with all tags and packaging intact. Return shipping costs are your responsibility.